Kp99 Privacy Policy — Your data is our responsibility

1 What Information We Collect

Kp99 collects various types of information to deliver its services. This data is gathered primarily during registration, transactions, and platform use. We only collect what is genuinely necessary to provide you with a smooth experience.

Under kp99's privacy policy, collected data falls into three main categories — identity information, transactional information, and technical information.

2 Purpose of Data Use

Kp99 uses collected data only for specified purposes. We never use your information unnecessarily or without authorization. The main purposes are detailed below:

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To ensure smooth processing of deposits and withdrawals.
• Security Assurance: To prevent fraud, identity theft, and account hacking.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal Obligations: To comply with the laws and regulatory requirements of relevant jurisdictions.
• Customer Support: To assist with troubleshooting and customer support.
• Marketing Communications: To notify you of bonuses, promotions, and important updates (you can opt out at any time).
• Platform Improvement: To analyze and improve your experience on the platform.

Under kp99's privacy policy, you can opt out of marketing communications at any time by contacting our support team. However, transactional and security-related messages cannot be disabled, as they are sent for your protection.

3 Cookie Policy

Kp99 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: To keep your login session active and ensure security. The platform cannot function properly without these.
• Functional Cookies: To remember your language preference, game settings, and layout choices.
• Analytics Cookies: To understand how users interact with the platform. This information is collected anonymously.
• Marketing Cookies: To show you relevant ads based on your interests.

4 Data Sharing & Disclosure

Kp99 never sells your personal information to third parties for commercial purposes. In certain limited circumstances, restricted data may be shared, and the highest data protection standards are maintained in all such cases.

• Payment Providers: Minimum data required to process deposits and withdrawals.
• Identity Verification Services: With authorized verification agencies to complete the KYC process.
• Law Enforcement Agencies: Where required by court order or legal obligation.
• Anti-Fraud Services: With specialized agencies for fraud prevention and anti-money laundering.
• Game Providers: Technical data required to operate the games.

All third parties contracted with kp99 are required to maintain the same standard of privacy protection. Strict data processing terms are built into their agreements.

5 Data Retention Period

Kp99 does not retain personal data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: A minimum of 7 years under financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years for dispute resolution.
• Support Communications: Up to 3 years.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

6 User Rights

Under kp99's privacy policy, you hold several important rights over your own data. We respect these rights and are committed to upholding them effectively.

7 Children's Privacy

Kp99 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under 18.

• Age verification is carried out at the time of registration.
• If we become aware of any account belonging to a minor, it will be suspended immediately and all associated data will be permanently deleted.
• Parents with concerns are welcome to contact our support team.

A note for parents — please monitor your child's internet activity and let us know if you notice anything unusual. kp99 is committed to responsible gaming and child protection.

8 Security Measures

Kp99 uses industry-leading security technology to protect your personal data, with safeguards in place at both the technical and administrative levels.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Center Security: We use international-standard data centers with physical security measures in place.
• Staff Training: All staff receive regular training on data protection.

Please note that no method of transmission over the internet is 100% secure. While kp99 ensures the highest level of protection, keeping your password strong and not sharing it with anyone is equally important.

9 Third-Party Services & Links

Kp99 works with various third-party service providers on its platform. These organizations operate under their own privacy policies.

• Game Providers: Pragmatic Play, Evolution Gaming, and other game studios.
• Payment Gateway: bKash, Nagad, Rocket, and other approved payment providers.
• Analytics Services: Analytics tools used for platform development.
• Customer Support Software: For live chat and ticket management.

These third-party organizations are bound by data processing agreements with kp99 and may only use your information for specified purposes. Visit their websites directly to learn about their own privacy policies.

10 Privacy Policy Updates

Kp99 reserves the right to update this privacy policy, in part or in full, at any time. Changes may occur due to legal requirements, new services, or security improvements.

• For significant changes, advance notice will be sent to your registered mobile number or email.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.
• To view a previous version, please contact our support team.