Kp99 Terms and Conditions — All clear

1 General Terms and Conditions

Kp99 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming platform providing online gaming and Sports Betting services to users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between kp99 and its users.

These Terms and Conditions have been published in the user's language (Bengali) for convenience. In the event of any ambiguity or dispute, the English version shall take precedence. kp99 reserves the right to amend these terms at any time, and continued use of the platform following any changes will be considered acceptance of the updated terms.

• These Terms and Conditions apply to both users and kp99.
• Kp99 may suspend or terminate an account at any time if any of these terms are violated.
• International arbitration procedures will be followed for dispute resolution.
• Kp99's decisions shall be considered final unless legally proven otherwise.

2 Account Register

To register an account on kp99, users must meet the eligibility requirements listed below. All information provided during registration must be accurate and complete. Opening an account with false or fabricated information is strictly prohibited and may result in account termination.

• Age Restriction: Anyone under the age of 18 is not permitted to register or play any games on kp99. Accounts that fail age verification will be closed immediately.
• One Account: Each user may only open one account. If multiple accounts are found under the same person, all accounts will be closed and any accumulated balance may be forfeited.
• Accurate Information: Providing your correct name, mobile number, and date of birth at registration is mandatory.
• Password Security: Never share your account password with anyone. If you forget your password, please contact us through the official support channel.
• KYC Verification: Identity verification (KYC) may be required before processing withdrawals or large transactions.

Kp99 may request additional identity documents at any time. Failure to provide the required documents may result in withdrawal requests being placed on hold. Compliance with this process is essential for the user's own account security.

3 Deposits & Withdrawals

Deposits on kp99 can be made via bKash, Nagad, Rocket, bank transfer, Visa/Mastercard, and various cryptocurrencies. All transactions are processed through SSL-encrypted channels.

• Minimum Deposit: BDT 200 (bKash/Nagad/Rocket). Limits may vary depending on the method.
• Minimum Withdrawal: BDT 500. Withdrawals are not permitted if the balance falls below this threshold.
• Withdrawal Processing Time: Typically 15–30 minutes. During peak hours, it may take up to 2 business hours.
• Withdrawal via Same Method: Withdrawals must be made using the same method used for the deposit.
• Third-Party Transactions Prohibited: Using another person's account or payment details to conduct transactions is strictly prohibited.

Kp99 does not charge any additional transaction fees; however, your payment provider may apply their own charges. Users are solely responsible for any such fees.

4 Bonuses & Promotions

Kp99 regularly offers a range of bonuses and promotional deals. Each bonus has its own terms and conditions, which are detailed on the relevant offer page. Claiming a bonus means you have accepted the specific terms attached to that offer.

• Welcome Bonus: New members receive a special bonus on their first deposit. Withdrawal is not permitted until the bonus wagering requirements have been met.
• Wagering Requirements: Most bonuses carry a wagering requirement (e.g. 30x). Bonus funds cannot be withdrawn before this requirement is fulfilled.
• Bonus Expiry: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Bonus Abuse: Using multiple accounts or any scheme to exploit bonuses will result in the forfeiture of all bonuses and winnings.
• Free Spins: Winnings from free spins are also subject to wagering requirements.
• Deposit Without a Bonus: Users may deposit without accepting any bonus.

Kp99 reserves the right to modify, suspend, or cancel any bonus offer at any time. For details about a specific promotion, please contact our support team.

5 Gaming & Betting Rules

Kp99 offers over 1,000 games including slots, Live Casino, Sports Betting, and fishing games. Each game has its own rules, which can be viewed within the game interface.

• Bet Cancellation: If a game is incomplete due to a technical error, the bet amount will be refunded to the user's account.
• Sports Event Cancellation: If a sports event is cancelled or postponed, the related bet will be voided and the stake will be refunded.
• Minimum & Maximum Bet: Each game or market has a set minimum and maximum bet limit.
• Incorrect Odds: kp99 reserves the right to void any bet placed with clearly incorrect odds.
• Live Betting: Odds may change during live matches due to delays in live betting.

All games are RNG certified, ensuring every outcome is completely random. No kp99 employee or system can influence game results.

6 Prohibited Activities

Kp99 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and may result in account termination and balance forfeiture:

• Multiple Accounts: Holding more than one account under the same person's name.
• Bonus Abuse: Using multiple identities or accounts to claim bonuses.
• Fraud: Any form of hacking, software bots, or automation tools.
• Money Laundering: Using the platform for the purpose of illegal money laundering.
• Using Another Person's Account: Logging into or operating another user's account.
• Collusion: Attempting to influence game outcomes by colluding with other players.
• False Information: Providing false or fabricated information during registration or KYC.

7 Privacy & Security

Kp99 takes the privacy of users' personal information very seriously. All data collected under our Privacy Policy is kept secure and is never sold or shared with any third party.

• All personal and financial data is protected with SSL 256-bit encryption.
• Payment information is processed directly through payment providers; kp99 does not store full card numbers.
• If suspicious activity is detected on an account, kp99 may temporarily lock the account as a security measure.
• User information may be disclosed to relevant authorities only when required by law.

For more information, please visit our Privacy Policy Read.

8 Responsible Gaming

Kp99 believes gaming is a form of entertainment — not a solution to stress or financial difficulties. We actively promote responsible gaming and help users stay in control of their gaming habits.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Cooling-Off Period: You can temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you need an extended break, apply for self-exclusion.
• Reality Check: Your gaming time and spending summary will be displayed at regular intervals.

9 Account Closure & Termination

Users may request account closure at any time. Available balance should be withdrawn before the account is closed. Once closed, contact the support team to reactivate.

• Voluntary Closure: If an account is closed at the user's request, any remaining real-money balance will be refunded (excluding bonus balance).
• Terminated by kp99: If an account is terminated due to a breach of terms, the balance will be forfeited where applicable.
• Inactive Account: If an account has no activity for 12 months, it will be marked as inactive and a monthly maintenance fee may apply.
• Appeals Process: Account termination decisions may be appealed within 30 days through our support team.

10 Terms Amendment Policy

Kp99 reserves the right to modify these Terms and Conditions, in part or in full, at any time. In the event of any significant changes, users will be notified in advance via their registered email or SMS.

• Continued use of the platform after any changes constitutes acceptance of the revised terms.
• Updated terms take effect from the date the changes are made.
• Archived copies of previous Terms and Conditions may be requested from the support team.
• If you disagree with any of these terms, please contact support before closing your account.